Refund & Return policy

Last Updated: February 18, 2026

At Sisterhood Custom Creations LLC, our mission is to bring you premium-quality custom apparel, hoodies, t-shirts, and personalized gifts and exceptional service every step of the way. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet expectations, our return and refund process is designed to be simple, smooth, and stress-free—because your beauty experience should always be effortless.

Return Eligibility
We accept returns on non-custom items within 30 days of delivery

Unused and in original condition
Returned in original packaging, including all parts, manuals, and accessories
Proof of purchase must be provided

If you accidentally placed a wrong order, the return shipping cost will be your responsibility. Returns are accepted within 30 days of delivery.

Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Return Label
After contacting us for return approval, we will provide return instructions. Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

To return an item:
Repack the item securely in its original packaging.
Attach the prepaid return label to the outside of the package.
Drop off the package at the nearest shipping carrier location listed on the label.

If you have misplaced your return label, please contact our support team to request a new one.

Restocking Fee
There is no restocking fee. Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.

Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:

Take clear photos of the damaged item(s)
Contact our customer service within 7 days of delivery
Send the photos along with your order details to: info@sisterhoodcustomcreations.com

Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.

Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.

Shipping Information
Processing Time: 0–2 business days
Transit Time: 3–5 business days
Total Delivery Time: 3-7 business days
Order Cut-Off Time: 05:00 PM (EST)
Shipping Method: Free Shipping
Shipping Region: United States only

Custom / Personalized Items:
Due to the personalized nature of our products, custom items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect. In such cases, please contact us within 7 days of delivery with clear photos.

Contact Information
If you have any questions regarding your return or need assistance, please feel free to contact us: